Frequently asked questions
Where are your sales offices Located?
Chicago, Illinois, USA ; Berlin, Germany, Moscow- Russia, Australia
How can we contact you by telephone?
Please call us on 613 9005 7956
Where is your Mosaic workshop Located?
How do you ship your Mosaics?
Our mosaics come as one piece on a mesh backing. They are rolled, wrapped, and shipped from within our workshop via DHL Express. We provide our customers with a tracking number and free worldwide shipping service on all orders.
What if my mosaic was received broken?
We have less than 0.1% damage rate and every mosaic shipped is fully insured; our customer will be completely reimbursed in case of damage or loss.
How long does my shipment usually take?
With the fastest lead-time in the industry, we will deliver your mosaic within 3 to 5 weeks. Anxious to receive your mosaic? No problem, we've got you covered! Get your mosaic delivered in 1 to 2 weeks with our Express Shipping for an extra cost.
Am I responsible for custom fees and duties ?
Yes, you would be required to pay a certain amount to customs based on the value of your item.
I can't tell the colors from the image on your website?
In case you are unsure of the colors, we are happy to send you an extensive color chart with stone samples for a symbolic price of 30$.
What if I want to feel the texture of the mosaic piece I want to purchase?
In case you want to get a feel of the mosaic before purchasing it, you can ask for an 8 by 8 inch sample of your order for 50$ in order to physically see the premium stone quality, thickness, texture, and colors. Buy a sample now!
Do you offer installation service?
No we do not. We devote all our efforts into designing and creating the best mosaic pieces in the market.
What are your accepted payment methods?
We accept all major credit cards, PayPal, amazon payments,and over-the-phone credit card information transferal. When logging in or checking out on the websites, all sensitive data is transmitted over HTTPS. This means a secure SSL connection has been established, and that all data transmitted through this connection will be encrypted and provide maximum payment security.
How do you consider your quality compared to what is available in the market?
We are considered the best in what we do. We hold the best local and international artists who use premium material (stone and glass) to handcraft your mosaics.
How do you consider the prices of your products compared to the pricing of the market?
While holding premium quality, our mosaics are at highly competitve prices. We outsource all our raw material in big bulks, which allows us to price our mosaics at competitve rates.
Do you customize your mosaics?
We can turn any photo provided into a vibrant mosaic. Send us any photo/design with the desired dimensions to firstname.lastname@example.org and you will receive a free non-obligatory quote within 24 hours.
Also, we are able to customize any of our existent designs in regards to color and size.
Are all of your Mosaics handmade?
Mozaico prides itself in creating fully handmade mosaics from natural marble and semi-precious stones, based on the same techniques used by the Greeks, Romans and Byzantines.
How thick are the mosaic pieces and do they come with mesh backing?
8 mm (3/8 inches) including mesh backing.
Can we install our mosaic outdoors or in swimming pools?
Mosaic art is the only form of art that can be placed in or around wet environments like bathrooms or swimming pools while maintaining it’s vibrant color and quality.
Is your Mosaic frost Resistant?
Our mosaics can withstand all weather conditions, including severe heat as well as temperatures below zero degrees, and are chemical resistant, should you wish to install them in swimming pools.
Is installing Mosaic difficult?
Mosaics are very easy and fun to install. An installation manual is sent out free of charge and you could visit our Youtube channel for detailed installation videos.
Do I need to grout my mosaic?
Grout is not necessary for interior walls but is a must for floor and exterior wall installations. Also grout is mandatory for mosaic installations on walls that are exposed to water or liquids of any sort, suchas bathroom or kitchen walls.
What is the finish of your mosaics?
Your mosaic can come in 3 different finishes: normal (stones that make up the mosaic are kept as they come in nature, neither tumbled nor polished), tumbled (stones that make up the mosaic are tumbled in order to give them a rougher texture and an antique look), and polished (stones that make up the mosaic are polished in order to give them a more vibrant and glossy look).
Are your mosaics slippery?
Our mosaics are not slippery; they can be installed inside shower cubicles, pools, or any water-exposed surface.
Where can I place my mosaic?
You can place your mosaic anywhere you see fit. Some of the more popular placements are:
- Table tops
- Floor inlay
- Ceiling inlays and domes
- Kitchen and bathroom backsplashes
- Mirror frames
- Outdoor decoration
I am a dealer/distributor; do I get any special deals, promotions, or discounts?
Yes, click here to fill an application form in order to benefit from all the perks associated with becoming a dealer.
How can I know about latest products and offerings?
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